“Just wondering I haven t received the card yet but went through a move right when it was supposed to show up how do I go about getting it?”
I checked the tracking number to only see this as the latest update:
February 28, 2018, 10:46 am
No Such Number
MOUNT PLEASANT, MI 48858
Your item was returned to the sender on February 28, 2018 at 10:46 am in MOUNT PLEASANT, MI 48858 because of an incorrect address.
February 28, 2018, 10:44 am
Return to Sender Processed
MOUNT PLEASANT, MI 48858
February 27, 2018, 8:33 am
Out for Delivery
MOUNT PLEASANT, MI 48858
February 27, 2018, 8:23 am
Sorting Complete
MOUNT PLEASANT, MI 48858
February 26, 2018, 2:42 pm
Arrived at Post Office
MOUNT PLEASANT, MI 48858
What would be the best way to go approach this?
Should I just wait for the package to comeback and reship it to his/her new address? Would ebay refund me the orignal shipping cost, or do i need to recover it from the buyer? Just need some opinions here! Thanks
There really isn’t much you can do in this situation… Personally, I would give the buyer two options:
1.) A partial-refund via PayPal - the buyer would get a refund based-upon the order total; less your cost of packaging / shipping.
2.) You re-ship the order once it is returned to you - emphasize for the buyer to provide you with their correct information.
That’s just what I would do though. You could also make a decision for the buyer - if you really don’t want to loose-out on what you paid for shipping. In that case, just tell the buyer that you will issue a partial-refund via PayPal (Option #1) and if they want to re-purchase the item at a later-date, that’s fine. However, I really wouldn’t even bother contacting eBay in-hopes that they’ll refund your initial postage - you may luck-out; but, I think a more likely scenario would be just a waste of time on your part.
@oldskoolpokemon Thank you for your well written response! I used your option 2 with communicating with the buyer! I traded emails with the buyer, and the buyer does want the item. So I told him that I will reship it once the item is returned to me. But also explained that i will have to recharge him shipping and that he/she needs to update their new address on ebay!
@teraz I usually call ebay if all options fail, so far the buyer has been easy to work with! Hopefully all goes well!
Since it wouldn’t be too much of a hit I’d consider just resending and cover shipping.
Tell him you’ll do this if he takes “a close look at your listings cause there’ll be room for another card or two in the envelope🤗”
