Confused about Noppin

[theeucollector]

First time i’ve used Noppin. Deposited 6000 yen for 3 items and won them. Have paid for items but it didn’t take the money from my deposit so now i’ve paid 8000 yen for the items and still have 6000 yen showing as my deposit which I didn’t want to do. How do I get my deposit back?

[avalanche1313]

You can get your deposit back by sending a request to Noppin under the “Contact Board” auction link when you log in. It’s on the left side above Auction Services. Just let them know you want the deposit back.

Noppin won’t take money from your deposit unless you request it.

If you plan to bid on other auctions, you might want to leave the deposit. Otherwise you won’t be able to bid until you resend a new deposit.

[milhouse]

avalanche pretty much sums it up. The idea of the deposit is so you always have that bid limit there when you see something you want to bid on.

The deposit is a way form them to ensure they are at least somewhat covered if you bid on something and refuse to pay(you can’t withdraw your deposit if you have a payment pending).

[quuador]

One thing to add, when you add money to your deposit on Noppin, you can spend three times that amount. So let’s say you deposit 10,000 Japanese Yen, then you can place bids on auctions up to 30,000 Japanese Yen.

You will only pay once you’ve won an auction. Once you’ve paid, that amount goes back to your deposit spending limit again.

For example: Let’s say you indeed deposited 10,000 Japanese Yen, and you can bid up to 30,000 (note that you’ve only authorized for a spending limit, you haven’t actually paid for anything yet). You then bid 15,000 on one item, and 5,000 on another. You now have 10,000 left in your deposit to spend.
A few days later you end up winning the 15,000 one. You pay for it (including some middleman fees) - only now you actually pay and have money subtracted from your PayPal account. You now have 25,000 spending limit again. And let’s say you loose the 5,000 one later on, putting you back at the 30,000 spending limit again.

You’ll only have to raise this deposit spending limit if you want to bid high on an auction (or multiple auctions simultaneously).

---

As for some more general Noppin.com information, I can refer to this quote of a post I made a couple of months ago:

@quuador

I’ve used Noppin for quite some time now, so I can give some general information of how it works:

When you place a bid on something you can update your account’s max amount to bid, by authenticating with PayPal. So let’s say you put 10,000 Japanese yen in your Noppin account, then you are allowed to bid for a total of 30,000 yen on multiple auctions at once (it’s always 3x). Note that this is only authenticating to PayPal, you aren’t paying anything yet in this step, and you also won’t have to pay anything if you don’t win any auctions.

If you win one or multiple auctions you will receive a payment notification. Now you can simply click on the Pay button on Noppin, and because you’ve already authenticated with PayPal when you’ve put a max amount to bid on your account, you won’t have to log into PayPal again. You will have to pay for the price you’ve won it for, plus shipping from the seller to Noppin, plus some Noppin middleman fees (usually 500 Japanese Yen, but the higher the won-price, the higher the fees are (I once had to pay little over 100 USD on middleman fees on my most expensive won auction): www.noppin.com/portal_pages/our_fees_for_auction_service

Now it will take a couple of days before the packages arrive from the seller to Noppin’s warehouse. Once it’s in the warehouse you will have up to 60 days to create a shipping order. This allows you to combine multiple won auctions into one shipment to you. You can already create a shipping order while the packages are still incoming from the seller to Noppin’s warehouse if you want to.

Once everything of your shipping order has arrived at Noppin’s warehouse you’ll receive another email notification: this time to pay for the shipment. Shipping fees are usually around 2,200 Japanese Yen, but it depends on the weight of the package: www.noppin.com/portal_pages/shipping.

And once that is paid, they will package everything very well (I never had a problem with the packaging, they do an excellent job with that), and then ship it to you and give you a tracking number.

One more thing to note: They always ship it with EMS, so in most countries you’ll have to pay import fees when the package is above a certain price. I live in The Netherlands, so everything above roughly 2,400 Japanese Yen (excluding shipping) means I’ll have to pay 20+ euros on import. My most expensive package so far was 165,000 Japanese Yen, for which I had to pay an additional 325 euro import fee. So keep that in mind when combing orders. Sometimes it’s cheaper to have two separate orders shipping from Noppin to you, than one big package with large amount of import fees.

If you have any questions regarding Noppin feel free to ask. I don’t know everything, but since I’ve used it pretty often so far, I hope I’ve provided you and others reading this with some general information of how Noppin works.

EDIT: One thing to add about my quote above. It is possible to request a different shipping option with Noppin. I personally haven’t used this yet, but I plan to do so the next time I order. When using SAL I should be able to avoid customs and import fees all together. The shipping time to my country may take a bit longer, but since it doesn’t have to stay at Dutch customs the total shipping time might be pretty similar. Except much cheaper because I don’t have to pay any additional import fees.
I haven’t tested it yet, but a friend recommended it to me, and I will try it next time I order from Noppin.com. However, I currently have no ongoing auctions that I’ve placed a bid on; not sure when I will.

Greetz,
Quuador

[dreamgirl1959]

I was confused too but you are able to message them asking them to include your deposit in the final fee. That way hey will subtract the amount you deposited from the bill and you don’t have to manually send in a refund request

[null_user]

@quuador

One thing to add, when you add money to your deposit on Noppin, you can spend three times that amount. So let’s say you deposit 10,000 Japanese Yen, then you can place bids on auctions up to 30,000 Japanese Yen.

You will only pay once you’ve won an auction. Once you’ve paid, that amount goes back to your deposit spending limit again.

For example: Let’s say you indeed deposited 10,000 Japanese Yen, and you can bid up to 30,000 (note that you’ve only authorized for a spending limit, you haven’t actually paid for anything yet). You then bid 15,000 on one item, and 5,000 on another. You now have 10,000 left in your deposit to spend.
A few days later you end up winning the 15,000 one. You pay for it (including some middleman fees) - only now you actually pay and have money subtracted from your PayPal account. You now have 25,000 spending limit again. And let’s say you loose the 5,000 one later on, putting you back at the 30,000 spending limit again.

You’ll only have to raise this deposit spending limit if you want to bid high on an auction (or multiple auctions simultaneously).

---

As for some more general Noppin.com information, I can refer to this quote of a post I made a couple of months ago:

@quuador

I’ve used Noppin for quite some time now, so I can give some general information of how it works:

When you place a bid on something you can update your account’s max amount to bid, by authenticating with PayPal. So let’s say you put 10,000 Japanese yen in your Noppin account, then you are allowed to bid for a total of 30,000 yen on multiple auctions at once (it’s always 3x). Note that this is only authenticating to PayPal, you aren’t paying anything yet in this step, and you also won’t have to pay anything if you don’t win any auctions.

If you win one or multiple auctions you will receive a payment notification. Now you can simply click on the Pay button on Noppin, and because you’ve already authenticated with PayPal when you’ve put a max amount to bid on your account, you won’t have to log into PayPal again. You will have to pay for the price you’ve won it for, plus shipping from the seller to Noppin, plus some Noppin middleman fees (usually 500 Japanese Yen, but the higher the won-price, the higher the fees are (I once had to pay little over 100 USD on middleman fees on my most expensive won auction): www.noppin.com/portal_pages/our_fees_for_auction_service

Now it will take a couple of days before the packages arrive from the seller to Noppin’s warehouse. Once it’s in the warehouse you will have up to 60 days to create a shipping order. This allows you to combine multiple won auctions into one shipment to you. You can already create a shipping order while the packages are still incoming from the seller to Noppin’s warehouse if you want to.

Once everything of your shipping order has arrived at Noppin’s warehouse you’ll receive another email notification: this time to pay for the shipment. Shipping fees are usually around 2,200 Japanese Yen, but it depends on the weight of the package: www.noppin.com/portal_pages/shipping.

And once that is paid, they will package everything very well (I never had a problem with the packaging, they do an excellent job with that), and then ship it to you and give you a tracking number.

One more thing to note: They always ship it with EMS, so in most countries you’ll have to pay import fees when the package is above a certain price. I live in The Netherlands, so everything above roughly 2,400 Japanese Yen (excluding shipping) means I’ll have to pay 20+ euros on import. My most expensive package so far was 165,000 Japanese Yen, for which I had to pay an additional 325 euro import fee. So keep that in mind when combing orders. Sometimes it’s cheaper to have two separate orders shipping from Noppin to you, than one big package with large amount of import fees.

If you have any questions regarding Noppin feel free to ask. I don’t know everything, but since I’ve used it pretty often so far, I hope I’ve provided you and others reading this with some general information of how Noppin works.

EDIT: One thing to add about my quote above. It is possible to request a different shipping option with Noppin. I personally haven’t used this yet, but I plan to do so the next time I order. When using SAL I should be able to avoid customs and import fees all together. The shipping time to my country may take a bit longer, but since it doesn’t have to stay at Dutch customs the total shipping time might be pretty similar. Except much cheaper because I don’t have to pay any additional import fees.
I haven’t tested it yet, but a friend recommended it to me, and I will try it next time I order from Noppin.com. However, I currently have no ongoing auctions that I’ve placed a bid on; not sure when I will.

Greetz,
Quuador

Curious, why do you think you will not have to pay customs/import fees with SAL? Or is it with both SAL and Airmail and are you comparing them to EMS?

For example is Nippon marking you package value down but the high cost of EMS is bringing your total of goods+shipping higher than your limit of 22 euro.

Also, if you are comparing SAL to either Airmail or EMS it can be pretty similar in time, BUT, it can take a lot longer. It’s busy and no room on planes, SAL just sits there for days or weeks. SAL is basically back of the line Airmail.

[quuador]

@kanagawacards

Curious, why do you think you will not have to pay customs/import fees with SAL? Or is it with both SAL and Airmail and are you comparing them to EMS?

For example is Nippon marking you package value down but the high cost of EMS is bringing your total of goods+shipping higher than your limit of 22 euro.

Also, if you are comparing SAL to either Airmail or EMS it can be pretty similar in time, BUT, it can take a lot longer. It’s busy and no room on planes, SAL just sits there for days or weeks. SAL is basically back of the line Airmail.

I indeed meant it in comparison to EMS. I see SAL and Airmail as very similar (I tbh don’t even know the difference, nor where SAL stands for - but I will google it right after I typed this). I just heard that my friend uses SAL and he doesn’t have to pay for import fees, but with EMS almost every country does.

Also, I’m pretty sure the 22 euro limit is excluding shipping costs. The shipping from Noppin to me is usually 2,200 Japanese Yen (roughly 20 euros), but I have had numerous orders of around 20 euros for which I didn’t had to pay any import fees, despite being about 40 euros in total for order + shipping.

Greetz,
Quuador