eBay Now Allows Buyers to Request Cancellation

News & Links
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What’s new

Buyers now have the option to request an order cancellation using the Cancel order button before the item is marked as shipped.

What sellers should know

  • You retain full control to either accept or decline cancellation requests

  • You’re protected from neutral or negative feedback for any cancellation requests made through our updated process, regardless of whether you accept or decline

  • You may notice a slight increase in cancellation requests, but should receive fewer direct messages from buyers inquiring about cancellations

  • In prior tests, this change resulted in a minimal increase in cancellation requests (maintaining an overall average cancellation rate of 1%, with an increase from .9 out of 100 transactions to 1.1 out of 100 transactions), and a notable 25% improvement in buyer satisfaction, which led to a higher likelihood of repeat purchases

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Still going to get the messages explaining it. Although the memes might be worth it :thinking:

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Instead of forcing payment from non-paying buyers, eBay chose to give them a cancel button. :clown_face:

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It’s not like the status quo is significantly better

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I had a non payer recently from a counter offer they made. I accepted, they left me on read. I reached out, they said “oh, I didn’t see it! I’ll get it paid tonight.” Yeah right.

The one thing that made it better was that they didn’t take down the ad while I was waiting for them to waste my time.