So, following my previous thread, I opened a Paypal dispute and send the package back to Japan like they asked but now I have another problem.
It’s been stucked in customs in Japan for more than 3 weeks now. The last tracking record says “Notice sent by import Customs”.
I’ve called the french post since that’s the service I used to send the package and they told me that an invoice is missing and It’s buyee who must provide it since it’s a return and that the japanese customs must have contacted them…
Paypal have now closed the dispute in Buyee’s favor so I called them and they said that I forgot to mention “Returned Cargo” on the package when I sent it.
I didn’t see this information in the e-mail so it’s true that I didn’t do it, but I did checked the “return” checkbox on the form.
So now I don’t know what to do because if I contact buyee I don’t see why they would do anything to help me and I don’t know how or even if I can contact japanese post …
I guess I’m posting here to know have any advice or have been through a similar thing.
I’ve never returned anything to Buyee but I would assume that either Buyee issues a return label or they’re at the mercy of your customs declaration, I don’t see why you as a customer need to know how to handle a return customs declaration when Buyee’s at fault (I’m assuming), weird for PayPal to side with them. Did you try contacting their phone support?
In my opinion the merchant should be responsible for a return, otherwise Buyee just ignores customs and they never have to refund anyone, which is most likely what they’re doing in this case.
I had a very similar case. It took me around a month and 9 calls with PayPal representatives until they refunded me the money. My package is stuck in customs to this day.
I did the following:
Got a written confirmation from JP Post that buyee/Tenso staff needs to pick up the package from customs. You can contact the JP post via this form: お問い合わせ - 日本郵便
Got a written confirmation from Buyee/Tenso that they won’t pick up the package.
Send both to PayPal and then called them to explain that the package will be stuck in custom indefinitely.
I had to repeat the last step around 4-5 times until I found a PayPal Agent that cared enough to refund me my money or in your situation reopen the case.
The usual excuse they will make is that they will forward it, but nothing will come from that. So be prepared to call a couple of times over a span of 1-2 weeks.
