Order Cancellations

General
1

Hi Folks,

My apologies if this has already been addressed, but with PayPal’s new policy on canceled orders, is there any way to recoup losses or charge the buyer a cancellation fee? I had a buyer purchase an item for several hundred dollars, pay, and then immediately request to cancel the order. I assume I’m just going to have to eat the cost in PayPal fee’s, but am hoping there is another option.

Thanks!

2

They did not implement it yet because of all the backlash. They also have not made a statement yet whether they still will or not. For now they are not withholding the 2.9% fees on refunds.

4 Likes
3

Thank you for the info . . . I typically don’t mind the minor annoyance of canceling orders, unpaid orders, etc., but this had me worried.