budget
April 29, 2017, 7:51am
1
If PSA grades a card and the label has the wrong set name on it how do they go about fixing it? Can you just send the card back to them? Do you have to be the person that originally had the card graded?
If they do re-label it do they grade the card again?
Just send it in. They’ll correct it, without regrading.
budget
April 29, 2017, 10:24am
3
Do you need a membership for this?
Q: What if my item is returned and I believe it is mislabeled?info@psacard.com with front and back images of the item and details describing how you believe the item to be mislabeled. Once we receive this request, we will verify with our research department whether the item is mislabeled. If they confirm, we will provide instructions on how to send the item back for correction.
As part of these instructions, we will email you a FedEx shipping label to spare you the additional cost of mailing your item(s) back, but please note that you may only include the mislabeled item(s) in this package. This label will expire within 30 days of issuance, and you will be required to send the item to the address listed on the FedEx label. (Please drop off all FedEx packages at your nearest FedEx location.) Lastly, if it is determined that the item(s) have no errors, you will be responsible for the full return shipping fee.
If the item is still in our office, please call Customer Service immediately at (800) 325-1121 so we may place a hold on the order and correct the error before it is mailed out.
Although, I don’t know if they mean with this that if you sent it in yourself and got it returned mislabelled or it applies to all.